Contents
REMWAVE Call Shop Setup / Management
Before you can setup or manage a call shop, you must know what it is. Basically, a Call Shop is exactly that: a location (like a cafe), where you would sell minutes to clients to make Internation (or local) calls for cheap. Although, Call Shops can be setup in more exotic locations (for example, hotels) and not fall into that typical definition.
This is an example Screen of the callShop manager screen. 4 booths are setup with the name Kabine 1, Kabine 2, Kabine 3, Kabine 4 and an operator are setup with the name Demo Operator.
Settings
Company |
Your personal details |
First name |
Your personal details |
Address |
Your personal details |
Address |
Your personal details |
Zip Code |
Your personal details |
State |
Your personal details |
Country |
Your personal details |
CallShop currency |
Please make sure that this is your correct currency |
Number format |
Please note some countries use a comma rather than a period |
Exchange Rate |
This is the exchange rate for the rates you are paying (either in USD or in euro) and your selected currency under callShop currency. Example1: You are buying in USD and sell to your customers in USD. Set this rate to 1,00. Example2: You are buying in euro and sell to your customers in euro but would like to have a 20% margin on all calls enter 1.2 here. |
Time Zone |
Your personal details |
Rate |
This is set by the system |
Vat |
The shown value of 0,1600 is 16% Value added Taxes |
Balance below alert |
If your balance goes below this value you will receive an email with a low fund warning |
Cashier amount |
This is the current amount in your cash point |
Postpaid limit amount |
If set to 0.0 the callShop operator can set the limit without any restrictions. If set to a certain value the booths will be unlocked with this value |
Licence booths limit |
Number of currently purchased licenses |
Booth Setup
Description |
Choose an identifier for the booth you are creating. The identifier is only being used for the callShop operator and manger. |
Username |
The username is selected by the system it cannot be changed or edited. If you did not purchase hardware with your Remwave callShop please take care to write down the exact username and enter it the configuration of your SIP-phone. |
Password |
If you did not purchase hardware with your Remwave callShop please take care to write down the exact password and enter it the configuration of your SIP-phone. |
Prepaid amount |
The current prepaid amount you have enabled for this booth in the callShop operator settings. |
Status |
The Status of the cabin |
Dial Plan |
If the dial plan is not used or set to disable then ALL calls have to be dialled in this format: Country Code + National Code + Local Number |
International prefix |
International Prefix (IDD -International Direct Dialling) is needed to dial a call FROM the country you are living TO another country. This is followed by the country code for the country you are calling. The IDD situation in some countries may be different, depending on the long-distance carrier you are using. In the USA the IDD prefix is 011 and in many European countries it is 00. |
Country code |
Country Code is the national prefix to be used when dialling TO that particular country FROM another country. In most cases you will also need to dial a city or area code. In example the country code for the USA is 1 and for Germany it is 49. |
National Prefix |
National Prefix (NDD - National Direct Dialling) The NDD prefix is the access code used to make a call WITHIN that country from one city to another (when calling another city in the same vicinity, this may not be necessary). The NDD is followed by the city/area code for the place you are calling. Phone numbers are often written in this format: 49-(0)40-4142 950. This expresses the numbers used for both international and national long-distance calls. In the example, 49 indicate the country code for Germany, while (0) indicates the NDD. When dialling from outside the country, the NDD would not be used after dialling the country code; when dialling from within that country, the NDD would be used, but the country code would not. |
City / area code |
City/Area Codes are used to make a call TO a City or area. If you enter a city/area code in your Dial Plan, you may start local calls in your area without any prefix. |
Dial Plan |
Toggle switch between enable or disable for use of dial plan |
Contents
Call Shop Rates
These are the final rates for your customer. The values shown here include the VAT and the exchange rate you have setup in the settings tab.
Call Shop Rates Editor
Destination |
Destination |
1st Cr |
Value in seconds for your first clock rate |
2nd Cr |
Value in seconds for all clock rates after the first |
Set-up fee |
Feature not implemented |
Cost |
Your cost for this destination |
1st Cr |
Value in seconds for the first customer clock rate. |
2nd Cr |
Value in seconds for the second and following customer clock rates. |
Set-up fee |
Feature not implemented. Please do not change this value |
Price |
Customer cost for this destination. This price is without VAT or currency exchange value. |
Margin |
The shown value is only calculated based on the difference of your cost to your price for a destination. If you are paying in 1 sec Cr but your customers are billed in 60sec Cr the margin is approximately an additional 24%. |
Update |
This field should be checked if you have changed any value |
Operator Account Setup
First name |
Personal detail of the operator you are setting up |
Last name |
Personal detail of the operator you are setting up |
Username |
Username of the operator you are setting up |
Password |
Password of the operator you are setting up |
Status |
You can enable or disable the account here |
Description |
Enter a description for this operator |
Last login |
Date and time of the last login with this account |
Cashier System
Current amount |
The current amount that should be available at the point of sale |
Operation |
Select if you want to put money in the cash point (credit) or out of the cash point (debit) |
Amount |
Enter how much you are transferring |
If you click on the icon next to an entry in the cashier history chart you get all the details of the cash flow for the shown date.
Call Shop Stats
Download a call detail record in an Excel chart.
Operator Interface
Once you have clicked on Open Day you have an active operator session and can start the business. The cashier amount is based on the amount the manager credited to the cash point.
Every operating day should start with an operator who opens a session for the day and should end with an operator who closes the day. Following that circle ensures that you have a healthy system and that the cash point status is always correct.
Callshop
Available Booth |
Kabine 1 (name is taken from the settings in the callShop manager) is unlocked and is set to allow calls for a maximum of 3 Euros. If the customer has finished his call lock the booth and proceed to bill the customer. Kabine 2 is unlocked and ready to be set up. |
CallShop finished session |
Overview of all finished sessions of the current day. The starting and the stop time for a booth are shown here. For Example the booth was opened at 7:51:29 with 10 euro and closed at 7:52:50 with 9,98 left. The customer has used 0.02 euro. If you click on the paper icon right of this line you will get more information. If you want to delete the call information without any payment click on the X. |
Detailed Call Information
By clicking on the printer button an invoice will be printed for the customer. To close this screen, click on the “Payment done” button. Refresh the callShop window and the call will no longer appear under finished sessions.
Sessions
This is an overview of all sessions of the current day. If you accidentally closed a session by pressing the X you can finish the payment on this screen.
Open Day
Shown is a brief overview of the current day cash flow.
Close Day
To close a day check the cash amount and finish the current day business.